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Apr
Formats include streaming dvd usb key and more learn more. Working in retail can be tough and as someone who worked in a big box retail store for five years i know as well as anyone else that sometimes you get customers that you just wish would go away.
Give em the pickle do what it takes to make things right.
Just give them the pickle. Give em the pickle video an internationally top selling customer service training video for good reason give em the pickle entertains and inspires all who see it. Formats include streaming dvd usb key and more learn more. Pickles are those special or extra things you do to make people happy.
Bob farrell founder of farrell s ice cream parlor and restaurant tells the story that coined the pickle phrase and led to the bestselling customer service training video give em the pickle. It is designed to give them a place to vent about the annoying customers that people in retail deal with. In theory that is a good idea.
Working in retail can be tough and as someone who worked in a big box retail store for five years i know as well as anyone else that sometimes you get customers that you just wish would go away. Sometimes delivering world class service in your hvac business can be as simple as just giving them the pickle. Bob farrell built a very successful restaurant chain known for amazing burgers and shakes.
One day he received a letter from one of his regular customers. When something happens with a customer and you re not sure what to do. Give em the pickle do what it takes to make things right.
The pickle philosophy has evolved from there as it s been put into practice at various businesses. What does it mean to give em the pickle. Pickles are those special or extra things that you do to make your customers happy and keep them coming back.
A pickle could be a handwritten thank you note with every order shipped or walking a customer to the item they re looking for instead of just pointing them in the right direction. A rod in pickle obsolete a punishment or retaliation kept in store for future use. The prime minister insisted that britain had a rod in pickle for any nation that dared encroach upon its sovereign borders in force.
Pickle rod be in a pickle slang to be in a troublesome situation. The adjectives pretty and right are commonly used before.